1. About Equipment Performance

Q1: What is the core function of the large-format vision CO2 positioning laser cutting machine?
A: The core function of this machine is to use a vision recognition system to accurately locate cutting areas, achieving high-efficiency and high-precision non-metal material cutting. It is ideal for complex pattern positioning, contour cutting, and large-format processing, greatly enhancing production efficiency and quality.

Q2: How accurate is the vision positioning system?
A: The machine uses a high-precision industrial camera and advanced vision algorithms, achieving a positioning error within ±0.1mm, ensuring the cutting pattern perfectly matches the design file.

Q3: What is the cutting speed of the machine?
A: The cutting speed can reach up to 600mm/s, depending on the type of material, thickness, and complexity of the cutting pattern.

Q4: Can the laser tube power be customized?
A: Yes, customization is available. We offer multiple power options, including 80W, 100W, 130W, 150W, and 180W, allowing customers to choose the most suitable configuration based on material thickness and cutting needs.

Q5: What is the maximum working area supported?
A: The standard working area is 1600mm x 1000mm, but we can customize larger platforms to meet the needs of large-format material processing.

2. About Applicable Materials and Applications

Q6: What materials can be cut with this machine?
A: This machine is suitable for cutting a variety of non-metal materials, including fabric, leather, paper, wood, acrylic, plastic, rubber, and composite materials.

Q7: What industries is this machine mainly used in?
A:

1. Apparel Industry: Fabric cutting and template creation.
2. Footwear Industry: Shoe upper cutting and insole processing.
3. Advertising Industry: Signage and lightbox panel cutting.
4. Crafts Manufacturing: Processing wooden or acrylic crafts.
5. Automotive Interiors: Precision cutting of leather and fabrics.

3. About After-Sales and Support

Q8: What is the warranty period for the machine?
A: The machine comes with a one-year comprehensive warranty, while key components such as the laser tube have a six-month warranty. We also provide lifetime technical support for worry-free usage.

Q9: How can I get technical support if issues arise?
A: We offer online technical support, including remote diagnostics and video guidance. If necessary, we can arrange for an engineer to provide on-site assistance to ensure issues are resolved promptly.

Q10: Is daily maintenance of the machine complicated?
A: Maintenance is straightforward and includes tasks such as cleaning optical lenses, replacing cooling water, and inspecting the optical path system. We provide detailed user manuals and video tutorials to help customers easily manage routine maintenance.

4. About Delivery and Installation

Q11: What is the delivery lead time for the equipment?
A: The standard delivery lead time is 20–25 working days. For customizations, the timeline will depend on the specific requirements.

Q12: Is there support for installation and commissioning after delivery?
A: Yes, we offer comprehensive installation support. Customers can choose online guidance or request an on-site visit by an engineer for installation and commissioning. We also provide operational training to ensure customers can quickly start using the machine.

Q13: How is the equipment protected during transportation?
A: The machine is packed in a wooden crate with built-in shockproof measures to ensure safe transportation without damage.

5. About Payment Terms

Q14: What payment methods are supported?
A: We support various payment methods, including telegraphic transfer (T/T) and letters of credit (L/C). Specific terms can be negotiated based on customer needs.

Q15: Is installment payment available?
A: For long-term customers or large orders, we can consider flexible payment options, such as installment plans or partial prepayments with the balance paid before delivery.

6. Other Questions

Q16: Does the machine support customization?
A: Yes, we can customize the machine based on customer requirements, including laser tube power, platform dimensions, and additional features.

Q17: How can I choose the right vision positioning laser cutting machine model?
A: Our sales team will recommend the most suitable model based on your materials, processing needs, budget, and production capacity. We also offer sample testing services to help you make an informed decision.

Q18: How is the supply of spare parts and consumables ensured?
A: We provide a full range of spare parts and consumables, including laser tubes, lenses, and nozzles. All parts are original and offered at competitive prices with timely delivery.

If you have further questions, please don’t hesitate to contact our sales team. We are here to assist you!